Privacy Policy and Data Protection Framework
San Antonio Patch Co. collects, stores, and processes client information solely to facilitate the manufacturing and shipping of custom embroidery and PVC products. This document outlines our data handling protocols, ensuring compliance with data protection standards and the security of your intellectual property.
Data Collection Scope
We limit our data collection to specific attributes required to fulfill manufacturing orders. We do not collect extraneous personal data.
Personal Identification
We collect the Client Name, Phone Number, and Email Address. This data is strictly required for order confirmation and the approval of digital mock-ups before production begins.
Shipping Data
We collect physical delivery addresses to facilitate shipment via our logistics partners (FedEx, DHL, UPS, or USPS).
Technical Assets
We collect and store uploaded artwork files (Vector AI/EPS, Raster JPG/PNG) and specific design instructions, including thread colors, Pantone (PMS) codes, and backing types.
Digital Footprint
Our servers automatically record IP Addresses, Browser Types, and Device Information via cookies to monitor website performance and security.
Purpose of Data Processing
We establish a strict causal link between the data collected and the services rendered. Your information is never used for unrelated purposes.
Order Fulfillment
Shipping addresses and contact details are used exclusively to deliver physical patch orders to the client via our logistics partners.
Design Verification
Email addresses are utilized to send digitized proofs for client approval. Production does not commence until this verification is received.
Payment Processing
Credit card details are processed through secure third-party gateways (e.g., Stripe, PayPal). We do not store sensitive credit card numbers on local servers.
Artwork & Intellectual Property Protection
We recognize that custom designs often represent proprietary branding or copyrighted material. We treat your digital assets with the highest level of confidentiality.
We do not sell, share, or distribute client-submitted artwork to third parties.
Design files and digitized tapes (DST) are retained on secure servers solely for reordering purposes.
We do not license or upload your proprietary designs to stock image sites or other vendors.
Files are used strictly for the manufacturing of the specific client commission.
Data Retention & Security Measures
Our data infrastructure is built on the Entity-Attribute-Value (EAV) model of security, ensuring robust protection for your sensitive information.
Security Protocol
Our website utilizes SSL Encryption (HTTPS) to protect data transmission between the client’s browser and our servers.
Data Retention
Client artwork and order history are retained indefinitely. This facilitates rapid reorders without incurring new digitizing setup fees.
Access Control
Access to client personal data is restricted to authorized personnel within our order processing and design departments.
User Rights (Access and Deletion)
Clients possess the right to request the modification or deletion of their personal data or artwork files from our archives.
Request Protocol
To request data deletion, you must submit a formal request via email to our Data Protection Officer.
Verification
We will verify the identity of the requester against the order history on file before executing any deletion protocols to prevent fraud.
Contact Information
For inquiries regarding this Privacy Policy or specific data security concerns, please contact our email support.