Shipping and Delivery Policy
San Antonio Patch Co. ships custom embroidery and PVC products globally. This policy defines the transit times, carrier liabilities, and delivery responsibilities for all client orders. We operate a streamlined logistics network to ensure your custom patches arrive securely and on schedule.
Production Time vs. Shipping Time
To manage delivery expectations, it is critical to distinguish between the manufacturing period and the transit period.
Production Turnaround
This is the time required to digitize, manufacture, and quality-check the physical patches. Standard turnaround is typically 10-15 business days (depending on design complexity).
Shipping Transit
This is the time required for the courier (FedEx/DHL/UPS) to deliver the package after it leaves our facility. Transit time varies by destination and service level.
Approved Carriers & Methods
We utilize a network of premium logistics partners to ensure reliable delivery. The carrier is selected based on the destination and the urgency of the order.
Standard Shipping
USPS Priority / DHL eCommerce
5-7 Business DaysExpedited Shipping
FedEx International Priority / UPS Saver
2-3 Business DaysOvernight Priority
Available for urgent deadlines (Surcharge)
Next DayShipping Costs & Thresholds
Shipping costs are calculated mathematically based on the volume of the order and the destination zone. We offer incentives for bulk orders.
50+ Patches
San Antonio Patch Co. offers FREE Standard Shipping on all orders exceeding 50 patches.
< 50 Patches
Orders below this threshold incur a flat-rate shipping fee calculated at checkout based on package weight and final destination zone.
International Shipping & Customs Duties
International shipments (outside the continental United States) may be subject to import taxes, customs duties, and brokerage fees levied by the destination country’s government.
Liability Assignment
The recipient is responsible for all customs fees. San Antonio Patch Co. has no control over these charges and cannot predict their cost. Please consult your local customs office for estimates.
Package Refusals
Failure to pay duties resulting in a returned package does not constitute grounds for a refund. We cannot recover shipping costs or custom manufacturing expenses for refused deliveries.
Tracking & Order Status
Our order fulfillment system follows a linear notification sequence to keep you informed every step of the way.
Label Creation
A tracking number is generated immediately once the manufacturing quality check is complete and the package is sealed.
Notification
Clients receive an automated email containing the specific carrier tracking link (FedEx, UPS, or DHL).
Activation
Tracking updates may take up to 24 hours to appear in the carrier’s system after the label is generated.
Lost, Stolen, or Delayed Packages
The risk of loss passes to the client upon our delivery of the parcel to the courier. Please review our liability policies below.
Transfer of Risk
San Antonio Patch Co. is not liable for packages lost or stolen after a confirmed “Delivered” scan at the shipping address provided.
Carrier Delays
We are not financially liable for delays caused by weather events, customs clearance procedures, or carrier operational failures beyond our control.
Client Remedy
We are here to help. We will assist clients in filing claims with carriers for lost shipments to facilitate the recovery of costs where applicable.
Address Accuracy Requirements
Clients must ensure the shipping address provided at checkout is accurate and complete. We are not responsible for user entry errors.
Correction & Re-Ship Fee
If a package is returned to us due to an incorrect address provided by the user, the client is financially responsible for the re-shipping fee to send it back out.
Strict No Refund Policy
We do not offer refunds or free replacements for patches successfully delivered to an incorrect address provided by the user at checkout.